Concentrix Jobs

Job Title:

Expert Technology Consultant

Job Description

Expert Technology Consultant (Evaluations)

Customer/Partner-facing roles able to drive sales opportunities based on a 300/400-level knowledge of Microsoft products, including Microsoft 365, Security, and Azure, as well as Block 64 technology.

Job Description

• Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Closer, Partner Connection Manager, other Expert Technology Consultants, and partners.

• Position, demo, install, and deliver Cloud & Security Evaluations (Block 64) with customers and partners. Leverage data-driven insights to propose project recommendations, growing deal value and increasing win rates. Work closely with the Block 64 team on troubleshooting, as needed.

• Demonstrate passion for security. Clearly position Microsoft’s cloud value propositions and differentiation that align to customer’s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.

• Leverage own knowledge and Block 64 data to provide technical insights pertinent to customer needs, usage scenarios, and recommendations. Position Microsoft solutions in the context of customer needs and Block 64 data insights.

• Involve partners in the Cloud & Security Evaluations journey driving alignment on technical recommendations. Support partners in project sizing and scoping by leveraging data insights from Block 64 plus the BoQ.

• Handle with confidence and technical depth conversations across all Microsoft solution areas: Azure, Modern Workplace & Security, and Business Applications.

• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.

• Develop a level 300-400 knowledge of Microsoft’s cloud and security offerings, as well as Block 64 technology.

• Conduct group and one-on-one training across the center on subjects of expertise.

• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline, number of evaluations, as well as other operational metrics.

• Constantly research and educate self with the newest developments in cloud technology, security, and Block 64.

• Collect feedback from customers and partners and articulate it to the business: “Technical Insights”.

Skills Needed

• Bachelor’s degree required; master’s degree preferred. Major or minor in computer science, mathematics or engineering preferred.

• 3-6+ years of technology experience working in technical roles, such as CTO, IT Administrator, Cloud Architect, Technology Consultant, etc. Experience working within a technical sales or pre-sales environment preferred.

• Experience working with or selling Azure, Microsoft 365, Dynamics 365 or similar solutions preferred. This is a cross cloud campaign. Having (or being able to quickly acquire knowledge) of all Microsoft solution areas is key.

• Previous experience working with security solutions. Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions required.

• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer-facing role. An ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value.

• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for cloud, security, and productivity solutions required.

• Understand cloud deployment and adoption planning. Experience with cloud-based productivity, collaboration, security, communications, and infrastructure solution designs, migrations, and management of technology.

• An understanding and passion for security, cloud computing technologies, business drivers, and emerging computing trends.

• SC300 certification or above is required.

• Proven track record of outstanding performance and achievement of goals.

• Takes initiative to independently grow technical knowledge.

• Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

• Passion for cloud technologies and changing the world.

• Language skills: English - Fluent (verbal and written)

Location:

USA Phoenix - 2929 N. Central Ave. Ste. 1605 & 1650

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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