Convergys Customer Service / Sales and Healthcare Representatives Full Time in Longview, Texas

Job Title:

Customer Service / Sales and Healthcare Representatives Full Time

Job Description

Our agents connect with customers via inbound calls, outbound calls, and online for the purpose of helping customers and selling products and services. This position is responsible for delivering basic customer service support, providing/receiving information as well as selling client products/services.

We work with our clients to support their customer needs and reward our employees through lucrative pay & bonuses as well as great benefits!

Core Responsibilities of a Sales Associate / Customer Service / Healthcare Representative

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• May offer additional products and/or services

• Track, document and retrieve information in call tracking database

• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

  • High school diploma or GED

  • 6 months of customer service or sales experience preferred

  • Demonstrated sales technique and product knowledge preferred

  • Courteous with strong customer service orientation

  • Strong communication and negotiation skills required

  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

  • Strong computer navigation skills and PC Knowledge

  • Ability to learn and think conceptually

  • Dependable with proficient attention to detail

  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

  • Able to rotate shifts, as needed

  • Based on location and/or program, additional experience/skills may be required

Location:

USA, Longview, TX

Language Requirements:

Time Type:

Full time

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.