Convergys Specialist, CX Analytic Consulting in Cincinnati, Ohio

Job Title:

Specialist, CX Analytic Consulting

Job Description

The Specialist, CX Analytic Consulting will work as part of a consulting team to analyze the business processes and supporting data of internal and external clients, assess current performance levels, and identify opportunities for improvement. This position will focus on conducting detailed data analysis while maintaining a client focus. This role is responsible primarily for conducting data analyses required to meet project objectives. Details of the required analysis will be defined by the Project Lead, however this individual will be expected to complete the analysis independently.

Essential Functions/Core Responsibilities

• Consult with clients on business operations and performance initiatives

• Gather and review client documentation related to existing business operations, processes, capabilities, and metrics

• Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions

• Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative with limited direction from Project Lead

• Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions

• Interact with both external clients and internal resources while at client site to support the due diligence process

• Support development of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes)

• Conduct internal presentations to project team and related stakeholders from various functional areas, such as Sales and Program Management

• Develop approach, document tasks, and manage timeline for individual work streams in support of overall project

Candidate Profile

• Bachelor's degree in related field from a four-year college or university with two to four years of consulting or analytics experience preferred

• Strong communication skills, both written and verbal

• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail

• Sense of professionalism and ability to develop relationships

• Proficient in Microsoft Office

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


USA, Cincinnati, OH

Language Requirements:

Time Type:

Full time


We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.