Convergys Customer Service Representative $11.75/hr. in Arnold, Missouri

Job Title:

Customer Service Representative $11.75/hr.

Job Description

Something great has happened. . . Convergys is now a part of Concentrix!

Company Overview:

Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Job Description:

As a member Care Professional supporting Sam’s Club, you will be creating experiences that matter. In this position, you will play a major role in how a Sam’s Club member feels when they contact us for assistance. Sam’s Club ultimate goal is to BE THE MEMBERSHIP MEMBERS LOVE THE MOST!

Sam’s Club mission is to be the most valuable membership for their members and we are looking for individuals who share those values of providing exceptional Member care. They take their work personally because they are more than a friendly voice. They’re problem solvers and relationship builders. They will manage the member relationships with Sam’s Club by listening, providing solutions and exceeding expectations to their questions. Every interaction creates an opportunity to deliver unique value of the Sam’s Club membership.

We are looking for someone that will build a relationship and exceed member’s expectations with every interaction. The successful candidate will be able to accept ownership for effectively solving member issues, complaints and other inquiries. You should be positive, enthusiastic, ambitious, a problem solver and goal oriented.

What would you do every day as a Member Care professional?

  • Provide extraordinary member care by responding to questions in a fast paced, structured member care environment

  • Consistently strive for 100% Member Satisfaction

  • “WOW” every member on every interaction and show you CARE

  • Demonstrate and build the Sam’s Club brand

  • Respond promptly and accurately to member inquiries and requests

  • Build a strong and positive lasting impression with every member

The ideal candidate will have the following competencies, skills and experiences:

Experience in customer servicing roles at retail, hotels/restaurants, medical services etc. is preferred

  • A true passion to help our members and a magnetic personality

  • Good understanding of what it means to engage in a conversation and build a relationship when talking to members

  • Excellent listening, written and verbal communication abilities and interpersonal skills

  • Proficient computer and typing skills with the ability to work in several systems

  • High school diploma or GED

  • Three to six months minimum of relevant work experience

  • Strong computer navigation skills and PC kno

  • Ability to effectively communicate, both written and verbally

  • Dependable with strong attention to detail

  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

  • Tolerance for repetitive work in a fast-paced, high production work environment

  • Ability to work as a team member, as well as independently

  • Ability to work flexible shifts, as needed

  • 20 words per minute typing proficiency minimum

  • Familiarity with Microsoft Windows, Word, and Excel applications

  • Meet or exceed personal and team objectives

Additional Responsibilities and Duties:

  • Manage large amounts of inbound calls in a timely manner

  • Identify members’ needs, clarify information, research issue and provide solutions using available systems

  • Respond to inquiries with information about products and services or technical assistance

  • Maintain detailed records of contacts

  • Identify and escalate issues to supervisors/management staff

  • Route calls to appropriate resources

  • Follow up member calls where necessary

  • Upsell products and services

  • Recognize, document and alert the management team of trends of member calls

  • Other duties as assigned

The Perks include:

  • Competitive base pay starting at $11.75/hr.

  • Casual dress attire – no suit, no tie, no worries!

  • Paid Training

  • Medical, Dental, & Vision Plans available

  • Paid Time Off (PTO)

  • 401(k) Savings Plan

  • Tuition Reimbursement

  • Employee Referral Bonuses

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

EEO Employer/Vet/Disabled

Location:

USA, Arnold, MO

Language Requirements:

Time Type:

Full time

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.